Product Guarantees & Claims
Check the written terms for your exact product, colour and supply date before relying on a guarantee period or making a claim.
The written terms control
Cover varies by product, colour or finish, date and application. A headline period is not a complete description of cover. Please read the applicable document, including its start date, conditions, exclusions and remedy.
Aquaflow rainwater systems
Aquaflow rainwater guarantee periods
Coloured rainwater
5 years
Cast-effect rainwater
10 years
White rainwater
15 years
The applicable written terms define scope, start date, conditions, exclusions and remedy. Registration does not extend the stated period unless Kalsi confirms this in writing.
Download rainwater guarantee summaryOther Published Product Terms
The linked document—not this summary—defines the applicable scope, conditions, exclusions, period and remedy.
| Product type | Published period | Terms |
|---|---|---|
| White PVC-U roofline and cladding | 20 years | View PDF |
| Coloured cellular PVC-U roofline and cladding | 10 years | View PDF |
| Eligible foiled (woodgrain) cellular PVC-U profiles (not rainwater) | 10 years | View PDF |
| Double embossed external cladding | Terms on request | Request |
| Woodland Timber external cladding | Terms on request | Request |
| Interior embossed wall panelling | 5 years | View PDF |
Before you contact us
Please collect as much of the following as possible:
- Product range, system and colour or finish
- Supplier, invoice or order reference and proof of purchase
- Product batch or date code and installation address
- Clear photographs, installation date and a description of the issue
- Relevant installation and maintenance information
Make an enquiry or claim
Contact our customer service team with the information above. We may ask for more evidence, inspect the installation or request a sample before deciding a claim.
Contact customer serviceYour legal rights
A manufacturer’s guarantee is additional to legal rights that may apply. It does not replace rights or remedies you may have against the seller where goods are faulty, not fit for purpose or not as described.